Customer Success Manager

About Pelles.ai

At Pelles.ai, we're building an AI platform for trade contractors, where they can build, run and host their own agentic workflows. Customer Success plays a critical role in ensuring our customers adopt the product, see real value quickly, and grow with us over time.

About the Role

We're looking for a sharp, customer-obsessed Customer Success Manager to own and grow relationships with our US-based customers from day one.

This is an entry-level role with high ownership and a steep learning curve. You'll work closely with customers to guide onboarding, analyze usage data, to drive adoption and scalable growth. It's a great opportunity to gain hands-on experience in Customer Success while working at the intersection of AI and a traditional industry undergoing transformation.

Key Responsibilities

• Manage relationships with enterprise customers
• Own the full customer lifecycle: onboarding, renewals, upgrades, and expansion opportunities
• Monitor customer usage and proactively identify growth opportunities and risk signals
• Act as the primary point of contact and coordinate internally to resolve customer issues efficiently
• Collaborate with internal teams (product, support, sales) to ensure customer success
• Maintain high customer satisfaction and retention rates

Requirements - must

• Native-level English
• Excellent communication and relationship management skills
• Ability to manage multiple accounts and priorities simultaneously
• Proactive, detail-oriented, and highly customer-centric mindset
• Hungry to grow and take ownership
• Not afraid to adopt and work in an AI-native environment
• A white-glove approach to customer experience and service

Preferred Qualifications

• Experience working with customers (service, sales, internships, or similar)
• Exposure to SaaS products or startup environments
• Experience using tools like CRM systems, analytics dashboards, or AI tools

Working Hours

• Working hours are aligned with US time zones and will typically include evening hours in Israel
• Option to start at 80% capacity with the ability to grow into a full-time role

What We Offer

• High ownership
• Opportunity to shape customer success processes in a growing company
• A place to develop and grow quickly
• A place with real room to innovate and make a meaningful impact

To apply, send your CV to [email protected]