Customer Success Manager

Tel-Aviv
Full time
Customer Success

About Pelles.ai

At Pelles.ai, we're building an AI platform for trade contractors, where they can build, run and host their own agentic workflows. Customer Success plays a critical role in ensuring our customers adopt the product, see real value quickly, and grow with us over time.

About the Role

We're looking for a sharp, customer-obsessed Customer Success Manager to own and grow relationships with our US-based customers from day one.

This is an entry-level role with high ownership and a steep learning curve. You'll work closely with customers to guide onboarding, analyze usage data, and help drive adoption using both data and AI tools. It's a great opportunity to gain hands-on experience in Customer Success while working at the intersection of AI and a traditional industry undergoing transformation.

Key Responsibilities

  • Manage relationships with enterprise customers
  • Own the full customer lifecycle: onboarding, renewals, upgrades, and expansion opportunities
  • Monitor customer usage and proactively identify growth opportunities and risk signals
  • Act as the primary point of contact and coordinate internally to resolve customer issues efficiently
  • Collaborate with internal teams (product, support, sales) to ensure customer success
  • Maintain high customer satisfaction and retention rates

Requirements - must

  • Native-level English
  • Excellent communication and relationship management skills
  • Ability to manage multiple accounts and priorities simultaneously
  • Proactive, detail-oriented, and highly customer-centric mindset
  • Hungry to grow and take ownership
  • Not afraid to adopt and work in an AI-native environment
  • A white-glove approach to customer experience and service

Preferred Qualifications

  • Experience working with customers (service, sales, internships, or similar)
  • Exposure to SaaS products or startup environments
  • Experience using tools like CRM systems, analytics dashboards, or AI tools

Working Hours

  • Working hours are aligned with US time zones and will typically include evening hours in Israel
  • Option to start at 80% capacity with the ability to grow into a full-time role

What We Offer

  • High ownership
  • Opportunity to shape customer success processes in a growing company
  • A place to develop and grow quickly
  • A place with real room to innovate and make a meaningful impact

To apply, send your CV to [email protected]